ABSTRACT
Universities have encountered numerous difficulties and challenges during the COVID-19 pandemic. They used various approaches to deal with these challenges. Unfortunately, these experiences are not widely discussed. Therefore, this study provides preliminary insights on how the business information systems department at the Faculty of Organizational Sciences, University of Maribor managed to overcome different challenges and executed the study process completely online in the COVID-19 pandemic. Experiences of conducting several courses at the bachelor and master level are reported in the paper. We also provide some suggestions on how to overcome specific challenges faced by students and lecturers. In the future, we wish to conduct a multiple case study including the viewpoints of lecturers, support staff, and students. © 2022, Springer Nature Switzerland AG.